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Privacy Policy for Your Account

Our Privacy Policy sets out how account details, device signals, cookies and wallet records are handled when you open the lobby, check Bucharest Roulette or move through Cash…

Malaysia privacy termsCookie choicesWallet data checksAccount request route

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How We Use Malaysia Wallet Data

puzzy888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

puzzy888 collects the data needed to create your account, keep your wallet ledger accurate, answer privacy requests and meet legal or banking checks that apply to Malaysia access. That may include your name, phone number, email, login records, device type, IP address, cookie choices, payment references

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and support messages. When you use Touch 'n Go, GrabPay, Boost dan FPX, we receive payment status and reference details rather than full wallet credentials. We use those records to match deposits, check withdrawals, investigate account access issues and keep a clear audit trail. We do
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not sell your personal data. We share it only with service providers, payment partners, fraud checks, legal advisers or authorities when needed by law, contract or your request. Eligibility depends on local law and access is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Contact Us About Privacy

Privacy questions should not get lost in general account chat. We route requests about access, correction, deletion, cookies or payment records to a trained support path, then verify that the account belongs to you before acting. Keep your login name, phone number and email ready so we can compare them with our records without asking for more data than needed.

Team online

Live chat privacy request

Use live chat to ask how your personal details are used, corrected or removed. We verify account ownership first, so keep your phone number and email ready before sharing any sensitive detail.

Email record request

Send privacy questions by email when you need a written reply about account data, payment references or cookie records. Include your login name only; do not send passwords, card photos or wallet PINs.

Account centre check

Your account centre lets you check common profile fields before contacting us. If a detail is wrong, raise a correction request and we will explain the checks needed before changing the record.

ACCOUNT CARE

How We Handle Your Privacy Requests

Joining requires a clear privacy trail, not just a password screen. Before you open an account, we want you to know what is collected when you browse live tables, slots and sportsbook…

Collection scope

We collect account details you give us and technical records created when you access titles such as Live Craps, Football Studio or Dragon Fishing. The aim is identity checking, account security and accurate wallet records.

Cookie controls

Cookies help keep you logged in, remember language choice and spot unusual device activity. You can adjust browser settings, but blocking some cookies may affect account access, wallet display or support checks.

Wallet records

For Touch 'n Go, GrabPay, Boost dan FPX, we keep transaction status, reference codes and ledger entries. Full wallet credentials are handled by the payment provider, not stored in our account system.

Withdrawal checks

For withdrawal requests, we compare your name, account history, payment route and security flags. These checks help us send funds to the correct person and explain delays when verification is still pending.

Retention period

Some data is kept while your account remains active, while payment and security records may stay longer for legal, banking or dispute reasons. We remove or anonymise records when retention is no longer needed.

Change requests

You can ask to view, correct or delete personal data. We may need to keep certain payment, fraud or legal records, but we will explain the reason and the next step clearly.

Privacy Questions Before You Join

These privacy answers explain common choices before you open an account or send a request. They cover what we collect, why payment references are kept, how cookies work, who may see your data, and how you can ask us to correct or delete records. If your situation involves legal access, availability depends on local law.

We collect details you provide, such as name, phone number and email, plus login records, device signals, cookie choices, support messages and wallet transaction references needed to run your account and answer privacy requests.

Your phone number and email help us verify that a privacy request comes from the account holder. They also help support trace login issues, confirm changes and send replies about data access or correction.

We receive payment status, reference codes and ledger entries needed to match wallet activity. We do not store your full wallet credentials, and payment partners handle their own security steps under their terms.

Yes. Send a correction request through chat or email and we will verify your identity first. Some fields may need proof, especially if the change affects wallet checks or withdrawal processing.

You can ask for deletion, and we will assess the request under applicable law. Certain payment, fraud prevention, security or dispute records may need to remain for a set period before removal.

Cookies help keep sessions active, remember settings and detect unusual access patterns. If you block them, some account functions may not load correctly, and support may need extra checks to confirm activity.

Access is limited to staff and service providers who need it for support, payment matching, security checks, legal duties or your privacy request. We require those partners to handle data only for the agreed purpose.

Privacy Policy for Your Account

Contact Us About Privacy

Live chat privacy request

Email record request

Account centre check

How We Handle Your Privacy Requests

Collection scope

Cookie controls

Wallet records

Withdrawal checks

Retention period

Change requests

Privacy Questions Before You Join

01 What personal data do we collect?

02 Why do we ask for phone and email?

03 How is Touch 'n Go, GrabPay, Boost dan FPX data handled?

04 Can you ask us to correct account details?

05 Can you ask us to delete your data?

06 How do cookies affect your account?

07 Who may see your personal data?

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